SPECIAL TERMS AND CONDITIONS

Since SI Media LLP is a special limited edition capsule, the following terms and conditions apply to any products that are a part of this collection.

•  Any discount vouchers will not be applicable for the SI Media LLP collection. Credit Notes and Gift Cards may be used.

•  We will be unable to accept any request for return or exchange (unless it is a one-time size exchange for the unused garment) on the products which are a part of this collection. The regular timeline for exchange request will be applicable for this collection.

 

Please read the remaining FAQs for any other questions relating to shipping, payment and returns.

 

 

Domestic Delivery - Charges and Timing

• We offer free shipping for all domestic orders above INR 5,000.

• Total shipping charges vary between INR 150 and INR 500, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered).

• We will never charge you more than INR 500 for shipping, regardless of your basket size

• Domestic orders are usually delivered within 3-5 business days

 

 

How do I track my order?

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. 

Should you have any questions about your order dispatch, we’re just a quick email or phone call away 
+ 91 7760968341

kunal@mysuruvisioncinemas.com | MON - SAT | 9:00 AM - 6:00 PM IST

 

 

Where is my order processed from?

Orders are processed both from our warehouse in Faridabad, India as well as our seven retail stores. We want you, our guests, to have access to our entire catalogue, so we make sure that if a product is out of stock at our warehouse but available at one of our retail locations, you will have the option to order it online and have it shipped to you. 

Orders will be delivered to the shipping address you submit at checkout.

 

Who will deliver my order?

Within India, we ship through registered courier companies Delhivery and Bluedart. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

 

Who will deliver my order?

Within India, we ship through registered courier companies Delhivery and Bluedart. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

Do you offer in-store pick-up for online orders?

Yes, if the products in your cart are available at any of our retail locations, the Store Pick-up option will be offered to you at checkout. If you opt for this, then shipping charges will be waived off completely.

 

 

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

 

Shipping terms and conditions

• Any part cancellation or refund of the order may incur shipping charges on the balance order. 

• Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

• To qualify for free shipping, your product total after any discount should be above INR 5,000 (domestic orders) or USD 250 (international orders).

 

 

 

What are the accepted payment methods for domestic transactions?

 

We accept the following modes of payment for domestic transactions: 
• Credit cards - Mastercard, Visa and American Express 
• Net Banking - all major banks 
• Debit Carts - all major banks 
• Wallets
• 

 

What are the accepted payment methods for international transactions?

We accept the following modes of payment for international transactions: 
• Credit cards - Mastercard, Visa and American Express 
• PayPal

 

 

How do I use Credit Notes, Gift Cards and Vouchers for making payments?

To use these online, simply enter the unique code provided when you check out. You may also redeem them at one our stores. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout. 

Terms of use for your credit note, gift card or voucher:
• To apply a credit note, login from the same email ID to which the note has been issued
• A gift card cannot be used to purchase another gift card
• A gift card cannot be cancelled so ensure you enter the correct details of the recepient
• Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over
• No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card
• Vouchers will not be applicable during any periods of special pricing
• Discount vouchers will not be applicable on limited edition collections such as the SI Media LLP collection
• Validity of credit notes, gift cards and vouchers cannot be extended
• If the payment was made using a credit note/gift card, any refund against the purchase will be in the same form

 

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at + XXXXXXXXXor write to us at kunal@mysuruvisioncinemas.com, and we will resolve it for you. 
Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.

 

 

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

 

Is my purchase eligible for return or exchange, and how do I return my purchase?

Your purchase is eligible for return or exchange only if it meets the following conditions: 
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
• If the product you receive has a genuine quality/manufacturing defect

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

•  If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information: 
- Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

You may contact us via email at kunal@mysuruvisioncinemas.com or call our customer care at +91 XXXXXXXXX from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
Please note that international orders are not eligible for returns. 

 

When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.

 

When will I receive the store credit or refund?

• We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 7 business days
• Any refund will be made in the original method of payment
• If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost. This does not apply to exchanges for size

 

TERMS AND CONDITIONS

 

• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase

• Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund

• Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product
 
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
 

• International offers are not eligible for exchanges or returns